Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Business Unit/Role Specific Info
Global Servicing (GS) offers a great pathway into Amex to build knowledge and experience about operations and leadership skills – including servicing, back office, Credit & Collections, card member acquisition and fraud detection.
Our Industrial Engineers act as internal business consultants to support our servicing and operations business groups. Our primary goals are to enable superior customer experiences while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be leading and supporting efforts to collect data, analyze for insights, develop proposals & recommendations for senior leadership, and deploy improvements to our systems & processes. Projects will give exposure to multiple different business groups across the Enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.
How will you make an impact in this role?
- Directly lead projects & make a real-world impact on our business & Card Members.
- Gain experience by creating effective strategies, systems, and processes.
- Implement your statistical manufacturing tools and consulting techniques in the finance industry.
- Work as a team member in a large engineering organization of IEs, Analysts, & Project Managers – dedicated to helping improve business processes & drive optimization.
- Experience diversified opportunities at our service center, including diverse career growth opportunities horizontally and vertically within the organization.
- Receive a competitive internship compensation package.
Minimum Qualifications
- Currently enrolled in a full-time Bachelor’s degree program
- Candidates with an expected graduation date between December 2026 and June 2027 .
- Ability to communicate verbally clearly and consistently and in writing with superiors & peers.
- Adept at root cause and quantitative analysis using analytical skills.
- Understanding of continuous process improvement & problem-solving methodologies.
- Strong interpersonal skills with the capacity to work independently or in teams.
- Results driven with the ability to own projects & initiatives end-to-end.
- Demonstrated ability to drive project implementation working with diverse customer groups.
- Knowledge & exposure using common IE software (such as Excel, SQL, etc).
- Knowledge, exposure, or expertise in multiple IE topics, such as the following:
- Continuous improvement, intricate problem solving, cost benefit analysis, Six Sigma, lean, project management, statistics, operations research, forecasting, quality control/statistical process control, work/motion study, design of experiments, process or value stream, mapping, etc.
Preferred Qualifications
- Currently enrolled in a full-time bachelor’s degree program in one of the below areas or similar:
- Industrial, Manufacturing, Systems, or Operations Engineering
- Informatics
- Information Technology/Systems
- Supply Chain Management
- Engineering Management
Salary Range: $24.05 to $63.00 hourly + sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our
Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job Tags
Hourly pay, Full time, Summer internship, Work at office, Local area, Relocation package, Flexible hours,