Job Description

We are seeking a strategic, innovative, and results-driven Communications Director to lead our internal and external communications at Foundever. You will be responsible for shaping and articulating our brand voice, driving public relations strategy, overseeing executive and corporate communications, and ensuring consistent messaging across all channels.

Job Responsibilities

• Develop and Execute Communications Strategy
  Craft and implement a comprehensive communications plan that aligns with business objectives and enhances brand reputation

• Public Relations & Media Outreach
  Manage media relationships, secure press coverage, write press releases, and serve as the company spokesperson when appropriate

• Executive Communications
  Support company leadership with speechwriting, talking points, interviews, and key presentations for internal and external engagements

• Internal Communications
  Ensure transparent and effective internal communications that promote employee engagement and alignment across departments

• Crisis & Reputation Management
  Prepare and lead crisis communications plans, working closely with legal and executive teams to respond swiftly and strategically to emerging issues

• Content Development
  Oversee the creation of blog posts, op-eds, newsletters, social media content, and thought leadership materials

• Digital and Social Media Strategy
  Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach

• Measurement & Reporting
  Monitor and report on the effectiveness of communication efforts using KPIs, analytics, and audience feedback

Skills and Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field (Master’s preferred)
• 8+ years of communications experience in the tech or SaaS industry
• Proven track record of leading successful PR campaigns and media outreach
• Exceptional writing, editing, and storytelling skills
• Strong leadership and team management abilities
• Comfortable working in a fast-paced, high-growth environment
• Experience with communication tools such as HubSpot, PRNewswire, Meltwater, or similar

Preferred Experience

• Experience supporting a B2B or B2C technology company
• Crisis communication training or certifications
• Familiarity with investor and financial communications (if applicable)
• Strong network of tech/media press contacts.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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