Job Description

Job Title: Customer Service Lead

Job Type:  Full-time 

W ork Location:  In person

About the Role:

In this role, you will be the first point of contact for our customers while also helping support and guide daily customer service operations. You will provide helpful, reliable, and positive service, assist with overseeing the front desk, phone coverage, and support other Customer Service Representatives as needed. This role plays an important part in ensuring a smooth customer experience and maintaining consistent service standards.

Schedule:

The hours are 8–4:30 Mon thru Fri and Saturdays 8–12 (Closed on Saturdays Jan-mid March.) Saturdays are rotated but you must be available every Saturday if needed. When you work Saturdays, you'll have the option for a half or full day off during the week or overtime.

Duties:

• Serve as the primary point of contact for customers via phone, email, and text in a timely and professional manner.
• Assist with overseeing front desk operations, phone coverage, and daily customer service workflow.
• Support and provide guidance to other Customer Service Representatives to ensure consistent service standards are met.
• Provide accurate information regarding products and services to assist customers effectively.
• Process orders, returns, and exchanges while maintaining accurate records in our database.
• Conduct outbound calls to follow up on customer inquiries or provide additional information.
• Handle cash and credit card transactions and ensure proper payment handling procedures are followed.
• Assist with additional office or administrative tasks as needed to support the management team.
• Maintain a clean and organized workspace while adhering to company policies and procedures.
• Collaborate with leadership and team members to identify opportunities to improve office workflow and customer satisfaction.

Skills:

• Strong customer service skills with a focus on providing consistent, high-quality support.
• Ability to lead by example and support a customer service team in a fast-paced environment.
• Proficient in sales techniques to effectively promote products and services.
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• QuickBooks experience a plus
• Experience in data entry with strong attention to detail.
• Bilingual or multilingual abilities are a plus.
• Ability to handle cash transactions responsibly and accurately.
• Strong problem-solving skills with the ability to remain calm under pressure.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance (company pays 50%)
• On-the-job training
• Paid time off (Vacation, Sick, and Holidays)
• Employee appreciation and recognition

We appreciate the important role our customer service team plays and look forward to welcoming someone who shares our commitment to positivity, reliability, teamwork, and great service.

Job Tags

Similar Jobs