Job Description
Salary: $70,000 - 70,000 per year Requirements:
- I am looking for candidates who possess the following qualifications:
- Experience in providing support to end users within a business setting.
- Strong communication and follow-up abilities.
- Capability to engage with customers at their level.
- Proficient with Windows operating systems and experience in performing upgrades.
- Skilled in supporting end users in an Active Directory Domain environment with user permissions.
- High level of expertise in TCP/IP networking, including routers, switches, and wireless access points.
- Familiarity with troubleshooting and repairing computer hardware.
- Understanding of IT protocols such as TCP/UDP, VPN, FTP, SNMP, SMTP, etc.
- Experience with SonicWall firewalls is essential.
- Practical knowledge of on-premises IT infrastructures, including servers, networking devices, and firewalls.
- A minimum of 5 years of experience in administering Microsoft SQL and Active Directory systems, encompassing the management and troubleshooting of aspects such as:
- - VMWare and Hyper-V technologies
- - Application Servers
- - SQL Servers and SQL Backup
- - User Accounts
- - Domain Controllers
- - Security and Auditing Services
- - DNS and DHCP Services
- - RDP Services
- - Group Policies
- - Software Distribution
- - MS Patch Distribution
- - Antivirus Applications
- - Backup and Restore Procedures
- - Performance Monitoring and Troubleshooting Tools
- Experience in a healthcare office or large practice environment is a plus.
- Knowledge of HIPAA compliance.
- Familiarity with EMR/EHR systems (e.g., eMDS, ECW) is preferred.
- Experience with Backup Software (e.g., Veeam, Backblaze).
- Basic understanding of Azure (AD, VMS, etc.).
- Competence in Exchange and Office 365 migration, administration, configuration, and support, including SharePoint and Azure.
- Skills in mobile device management.
- Project management skills are a plus.
- Ability to manage multiple tasks efficiently.
- High attention to detail and strong organizational abilities.
- A good sense of humor and professionalism as a team player.
- Must reside in the Phoenix area and have reliable transportation.
- A valid driver’s license with a clean driving history is required.
- This position is in-office from Monday to Friday, 8 AM to 5 PM, with flexibility required for after-hours projects.
- Participation in the on-call schedule is required.
- A successful background check is mandatory.
Responsibilities: - In this role, I will expect you to:
- Provide computer and network assistance to various clients through onsite visits, phone support, ticketing systems (ConnectWise Manage and Automate), and remote desktop support (ScreenConnect).
- Implement and maintain network infrastructure and general maintenance.
- Assist with project management and planning.
- Oversee asset management and inventory control.
- Create and update documentation for system processes and procedures in SharePoint/Password Portal.
- Administer email support and management, including Office 365 and Google Suites.
- Manage tasks and projects to meet deadlines and ensure timely completion.
- Coordinate with vendors on behalf of end users and clients.
- Handle small low-voltage jobs and manage camera system implementation.
- Serve as an onsite technician when necessary.
Technologies: - Active Directory
- Azure
- Cloud
- Hardware
- Hyper-V
- Support
- Mobile
- Network
- Office 365
- Phoenix
- SQL
- Security
- SharePoint
- TCP/IP
- VPN
- VMware
- Veeam
- Windows
- LAN
- WLAN
More:
We are an IT support provider based in Phoenix looking for a dynamic professional to assist a diverse range of clients. The ideal candidate will have firsthand experience in supporting end users within a business (preferably in a medical setting), including configuring and repairing hardware and software, diagnosing connectivity and data access issues, and guiding users in accessing shared drives and devices. Our services encompass complete outsourced IT solutions for small and mid-sized businesses, primarily focusing on on-premises networks (Windows Server, Active Directory, firewalls, switches, storage, backups) with some integration into hybrid cloud systems.
Position Benefits:
- Competitive salary based on experience.
- Medical, dental, and vision insurance (after a 90-day probationary period).
- Opportunities for technical training.
Job Type:
This is a full-time position with a salary starting from $70,000 per year.
Benefits Offered:
- 401(k) plan with matching
- Health and vision insurance
- Paid time off
- Dental insurance
Application Questions:
- Have you worked in an IT capacity for a Managed Service Provider (MSP) supporting and managing IT systems for multiple external client businesses rather than solely internal IT for one organization?
Experience Required:
- Minimum of 5 years in Information Technology.
Location Requirement:
- Must be able to commute to Peoria, AZ 85381 (required).
Work Location:
- This is an in-person position.
last updated 47 week of 2025
Job Tags
Full time, Work at office, Remote work, Monday to Friday, Night shift,