Job Description

GENERAL SUMMARY

The Office Manager provides a positive first impression for potential and existing customers, fields texts, phone call, emails from customers. Office Manager provide daily support for director and owner. This position is also responsible for leading the day-to-day administrative tasks in the Center, such as word processing, data entry, filing systems

and other administrative tasks.

ESSENTIAL

JOB FUNCTIONS

• Leads day-to-day administrative tasks such as high-quality phone reception, word processing, data entry in Operating System, filing and other administrative tasks
• Greets and assists students, parents and potential customers
• Monitors students entering and exiting the learning center, maintaining safety and security protocol
• Processes new hires, new hire documents and new personnel files
• Uses Operating System for center operations and scheduling, with proper data entry and documentation
• Schedules assessments, tours and welcome conferences
• Assists Directors with preparing materials and folders for customer appointments
• Manages billing, collecting payments, monitoring unpaid accounts and other financials
• Ensures that the professional appearance of the Center is maintained
• Manages, monitors and corrects the Center Filing Systems, including student files, personnel files and working files, ensures filing systems are kept current, ensures that each file is maintained in the order required
• Maintains ready-to-use packets for: walk-in inquiries, hiring documents, interview documents, and others that may be required
• Keeps the reception area inviting and up to date with appropriate brochures
• Maintains reception coffee bar with water, supplies, ensures cleanliness
• Maintains inventory of Sylvan office and center supplies, organizes and maintains storage closets/rooms
• Assists with ordering supplies
• Keeps the Sylvan Store stocked and attractive to the students
• Provides other support and performs other tasks as requested

KNOWLEDGE REQUIRED

• Associates or four year degree
• Minimum of three years office management and customer service preferred
• Experience using full suite of Microsoft Office applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office telephone system

SKILLS AND ABILITIES REQUIRED

• Strong customer care, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills, proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing, ability to proofread and edit copy
• Ability to occasionally lift and/or move up to ten pounds

Miami Valley Learning Systems, Inc., dba Sylvan Learning, offers personalized tutoring programs for students K - 12 in Beginning Reading, Academic Reading, Advanced Reading, Language Arts and Writing, Basic Math, Algebra, Upper Level Math, Study Skills, ACT-SAT Prep, and Homework Support.

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