Job Description

Strategic Account Manager

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

Location:  HomeOffice New York, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Michigan, HomeOffice Ohio, HomeOffice Texas, HomeOffice Virginia  

JOB SUMMARY

The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients .

KEY DUTIES & RESPONSIBILITIES

• Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
• Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
• Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
• Lead client renegotiations and profitability analyses.
• Identify and develop business growth and profitability strategy for each assigned account.
• Educate assigned clients on regulatory changes and new requirements.
• Maintain systems accuracy related to existing account base using key tools.
• Prepare and facilitate client presentations and reports.
• Promote client development and build relationships with clients through office visits and presentations.
• Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
• Escalate and project manage client issues to ensure timely and satisfactory resolution.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  
   

KNOWLEDGE & SKILLS

• Excellent communication and interpersonal skills (both verbal and written).
• Strong organizational, time management and negotiation skills
• Ability to drive change and deliver targeted results.
• Proficiency in Microsoft Office (Word, Excel and Power Point.)
• Salesforce.com experience strongly desired.
• Collaborative team player

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Leading and Developing

Business Acumen and Straight Talk

Accountability

Inclusion and Collaboration

Customer First Focus

Agility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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