Job Description

This job posting is for an existing, active vacancy and We are looking to hire Technical Infrastructure Engineer in Moncton, New Brunswick (Onsite) immediately who has experience in laptop supporting.

Role Overview:

• This position is 100% work from office.
• End to end onboarding process ( Laptop preparation, packing and shipping the assets and preparing the bulk asset upon requirement).
• Sound knowledge of MAC and Windows operating systems.
• Device Lifecycle Management: Provisioning and decommissioning Mac devices (MacBooks, iMacs) for user onboarding and offboarding.
• System Troubleshooting: Diagnosing and resolving hardware, macOS, and software application issues in person or remotely.
• MDM Administration: Managing device fleets using tools like Jamf Pro, Kandji, or Microsoft Intune to enforce security policies and deploy software.
• Apple Ecosystem Support: Assisting with Apple-specific services such as Apple ID, iCloud, FileVault, and Time Machine.
• Technical Expertise: good knowledge of macOS (e.g., Sequoia, Sonoma) and Apple hardware diagnostics.
• Active directory and voice infrastructure including cloud application ( Genesys, Cisco jabber, Avaya).
• Candidate must be familiar with the ticketing systems such as Service now, BMC etc.
• Candidate must be aware about the basic SLA and OLA.
• Experience in laptop Compliance ( MS patches, security software etc.).

The person will also troubleshoot problem areas (in premises, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required

• • Perform onsite analysis, diagnosis, and resolution of complex laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required laptops service levels.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Develop and maintain an inventory of all IT devices Systems and Monitors etc.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Excellent technical knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Equipment support experience with Windows PCs.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides. Personal Attributes
  • Ability to conduct research into laptop issues and products as required. .
  • Good written and oral communication skills.
  • Analytical and problem-solving abilities, with keen attention to detail.

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