Job Description

We are seeking a detailed Credit (Accounts Receivable) Supervisor to join our amazing finance department at Wilcox + Flegel! This role is crucial in supporting the accounts receivable team. If you have a strong attention to detail, excellent organizational skills, and a passion for working with numbers, we would love to hear from you. Join us at Wilcox + Flegel and be part of a dynamic team dedicated to excellence.

We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with a generous company match

120 Hours Paid Vacation Time
7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program

Employee Fuel Discount Account

Profit Sharing Program

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Additional PTO - Bereavement and Jury Duty

Position Summary:

As the Credit (Accounts Receivable) Supervisor, you will lead the company’s credit and Accounts Receivable (AR) operations, driving financial performance, optimizing receivables, and fostering a culture of accountability and excellence. This role combines analytical rigor, leadership, and emotional intelligence to evaluate creditworthiness, set loan terms, ensure timely collections, and strengthen customer relationships. You will collaborate across departments to minimize financial risk. Responsible to role model our Core Values always.

Company Mission:

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision:

We make distribution effortless.

Our Core Values:

• Positively Impacting Others Create positive energy using empathy and kindness.

• Adapt to Change Embrace, encourage and excel in a changing environment.

• Team Environment Create synergy with common purpose and commitment.

• Honest Communication Communicate to build trust and mutual respect.

• Safe and Strong Work Ethic Consistently producing high quality work in a safe manner.

Essential Position Functions and Responsibilities:

• Lead and mentor a team of Credit Specialists, fostering a culture of accountability, collaboration, and continuous improvement.

• Sets clear performance goals and KPIs for team members; conduct regular one-on-ones and team meetings.

• Addresses team through structured coaching, accountability frameworks, and recognition programs.

• Design and implement robust credit policies, processes, benchmarks and scoring models to assess customer creditworthiness and mitigate financial risk.

• Oversee the full lifecycle of credit operations, including customer onboarding, credit application review, credit limit setting, payment terms, loan terms, and collections.

• Develop and execute strategies to reduce DSO (Days Sales Outstanding) and Overdues percentages, improve cash flow, and minimize bad debt.

• Work with customers to establish payment arrangements, authorizing payment extensions and performing write-offs and adjustments

• Partner cross-functionally with Sales, Customer Service, and Finance to resolve disputes, streamline payment processes, and enhance customer satisfaction

• Administer and optimize the Online Payment Portal, ensuring PCI compliance and adherence to surcharge regulations

• Monitor AR aging reports, initiate proactive outreach for delinquent accounts, and authorize payment extensions or write-offs as needed

• Provide recurring and periodic reporting and insights on AR trends, collection performance, and customer credit risk

• Through research and investigation, champion process improvement initiatives using data-driven analysis and industry benchmarks

• Navigate and resolve interpersonal dynamics within the team, providing coaching, performance feedback, and development plans

• Other ad-hoc duties as assigned by manager

Critical Core Competencies and Skills:

• Hands-on experience with accounting software

• Solid understanding of lending procedures and credit reporting agencies (D&B / Equifax)

• Strategic thinking and problem-solving

• Emotional intelligence and conflict resolution

• Data analysis and financial acumen

• Effective communication and stakeholder management

• Change leadership and team development

• Strong negotiation, analytical, and problem-solving skills with the ability to create and process financial spreadsheets

• High degree of honesty, ethics, and integrity with experience handling confidential information.

• Proven ability to learn quickly and adapt to a changing environment; agile, flexible, and resilient

• Effective coaching, mentoring, and team leadership skills that model integrity and collaboration

• Ability to build and maintain positive relationships across all organizational levels.

• Excellent interpersonal, verbal, and written communication skills

• Highly organized with strong ability to prioritize competing demands effectively

Minimum Education and Experience:

• High school diploma or equivalent required

• Proven work experience as a Credit Supervisor, Credit Analyst, AR Supervisor or similar role

• Proven experience managing teams, handling confidential information, and driving performance improvements

• Strong knowledge of credit laws, AR systems, and financial reporting tools

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems

Preferred Education and Experience:

•   5+ years of experience in credit and collections, preferably in a B2B or industrial distribution environment and a Bachelor’s degree in Finance, Accounting, Economics, or related field. Or equivalent combination of education and experience

Licenses, Certifications and/or Registrations:

• NA

Equipment and Software Requirements:

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

• Office Environment

Physical Requirements

• Typically sitting at desk

• Repetitive wrist, hand, or finger movement

• Occasional lifting (25 lbs.)

Equipment

• Office equipment

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